Support

If you require support use the self-services to raise a ticket.

 

Get Help


Please prepare the following information for your ticket:
•    Your supplier number
•    Portal username(s)
•    For technical problems:

  • as much details as possible about your technical problem, browser configuration and operating system
  •  the URL of what you are working on
  •  a screenshot including the full URL

•    For questions about admission: Your contact person at BMW


You can view your tickets in MyBMW IT, check the status and add comments to the support team directly.
 

Cookie Policy

BMW uses Cookies for Session Handling. Only then is it possible to assign actions reliably to a specific user and to establish access rights. The cookies are only in use for the duration of a session and contain as piece of personal data, only an individual session ID which can be assigned to a registered user for later traceability.

IT requirements
Browser settings

The display of the Partner Portal as well as the use of its applications is optimized for the latest version of the Internet Explorer.

All popular web browsers, such as Google Chrome, Mozilla Firefox or Apple Safari, are also supported by most applications.

 

Cookies must be enabled:

Under Start, go to = > Control Panel = > Internet Options = > Privacy and set the slider to "medium".

 

Disable the pop-up blocker for bmw.com:

Make sure that the pop-up blocker in your browser is disabled for the address  "bmw.com ". 
 

JavaScript must be enabled:

Make sure that JavaScript is enabled in your browser.